Location: Oxford Salary: £25,000 - £32,000 a year Job type: Permanent, Full-time
100% OFFICE BASED
MUST BE LOCAL TO OXFORD, OXFORDSHIRE
18 MONTHS HELPDESK EXPERIENCE ESSENTIAL
IDEALLY IT RELATED QUALIFICATION
We are seeking a dedicated IT Technician to join our dynamic team. This role offers an excellent opportunity for individuals passionate about technology and customer support to contribute to maintaining and enhancing our IT infrastructure. The successful candidate will be responsible for providing technical assistance, troubleshooting, and support across various systems and hardware, ensuring seamless operation of our organisation’s IT environment.
Duties
Provide technical support and troubleshooting for hardware, software, and network issues across the organisation.
Assist users with desktop support, including Windows, macOS, and Linux operating systems.
Manage computer networking tasks such as LAN setup, VPN configuration, firewall management, and network security measures.
Maintain and support computer hardware components, peripherals, and software applications including Microsoft Office suite.
Monitor and resolve issues using IT service management tools such as BMC Remedy, ServiceNow, and Jira.
Support help desk operations by responding promptly to user requests via ticketing systems and ensuring timely resolution.
Conduct regular system updates, backups, and security patches to safeguard organisational data.
Document procedures and maintain accurate records of technical issues and resolutions.
Collaborate with team members to improve existing processes and implement new solutions.
Qualifications
Proven experience in IT support or a similar technical role.
Strong knowledge of computer networking concepts including LAN, VPNs, firewalls, and operating systems such as Windows, macOS, and Linux.
Proficiency in troubleshooting software issues related to operating systems and applications like Microsoft Office.
Familiarity with hardware components and peripherals; ability to diagnose hardware problems effectively.
Experience with ticketing systems such as BMC Remedy, ServiceNow or Jira is desirable.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
Customer service-oriented mindset with a proactive approach to problem-solving.
Relevant certifications (e.g., CompTIA A+, Network+) are advantageous but not essential. This position offers an engaging environment where your technical skills will directly impact organisational efficiency while providing opportunities for professional growth within the IT sector.
