Customer Service Team Lead

Location: Wantage
Salary: £25,000 - £30,000 a year
Job type: Permanent, Full-time

Customer Service Team Leader

£25,000 - £30,000 , Wantage - Must be a car driver due to remote location

Office based

Global CTS Recruitment are working with a client based in Wantage who are looking for a Customer Service Supervisor to manage the Customer Service team and would be responsible for communicating with internal and external customers either via phone, email or face-to-face in relation to a company product or service. This would be an ideal opportunity for someone looking to lead a small team that perhaps hasn't had the experience of doing so yet, but is looking for this as their next step.

Main Responsibilities & Duties

  • Supervise day-to-day responsibilities in the Customer service department
  • Respond to customer queries in a timely manner and resolve customer problems
  • Build familiar relationships between clients and the company
  • Follow up on customer leads
  • Prepare and negotiate quotations
  • Manage customer service procedures, policies and standards
  • Involved in recruitment, training, performance reviews and appraisals
  • Champion the customer throughout the business and be the first point of escalation once product delivery has been made
  • Knowledgeable about products and services offered by the business
  • Liaising with customers on post-order project issues
  • Liaise with the purchasing department to ensure supplier orders are placed
  • First point of contact for warranty & aftersales issues, including the logging of reported problems and deciding the relevant course of action
  • Updating CRM software with all customer interactions
  • Proactive monthly service report of activity, performance, data and customer updates
  • Formal 1:1 appraisal/performance reviews with team - bi-annual
  • Assist with company audit requests - annually

Key Skills

  • Sales or customer service experience
  • Excellent interpersonal skills
  • Planning and problem-solving expertise
  • Perseverance and patience

Global CTS Limited

No terminology used in this job description is intended to discriminate against a person’s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass on your CV/details without receiving prior permission from yourself.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year


  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • On-site gym
  • On-site parking
  • Sick pay


  • Monday to Friday

Work Location: In person

Reference ID: 1

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