Location: Eynsham OX29 8PH
Salary: From £35,000 a year
Job type: Permanent, Full-time
Customer Service Manager / Facilities Manager
Eynsham | £35,000
Due to the location, candidates must have access to their own transport.
Global CTS is working with a well-established company in Eynsham seeking an experienced Customer Service Manager / Facilities Manager to lead and develop their customer service team. This role is pivotal in ensuring excellent customer experience, process efficiency, and service quality while supporting business growth.
What’s on Offer?
- 27 days annual leave plus bank holidays
- Relaxed, casual dress code
- A leadership role within a growing and supportive team
- The opportunity to shape and improve customer service operations
Key Responsibilities:
- Lead, train, and motivate the customer service team, fostering a proactive and high-performing environment
- Establish and monitor KPIs to measure team performance, customer feedback, and operational efficiency
- Streamline customer service processes, ensuring timely and accurate handling of enquiries and issues
- Maintain strong customer relationships, handling queries and escalated complaints
- Ensure all customer service operations comply with regulatory and SHEQ (Safety, Health, Environment, and Quality) standards
Candidate Requirements:
- 3-5 years of experience in Customer Service Management or Facilities Management
- Strong leadership skills with experience in team management and KPI-driven performance improvement
- Lead by example mentality, cover the team on the phones during lunchtimes occasionally
- Ability to analyse customer service trends and implement process improvements
- Commercial awareness with the ability to support sales initiatives and identify growth opportunities
- Proficiency in CRM software and MS Office
- IOSH training or similar Health & Safety qualification/ training (or willingness to obtain) – desirable.
- An interest in sustainability and environmental practices – desirable
This is an excellent opportunity for a motivated professional looking to make a real impact within a growing business.
Global CTS Limited
www.globalcts.co.uk
No terminology used in this job description is intended to discriminate against a person’s age, race, religion, gender, marital status, colour, disability or sexual orientation. Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above. In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services. We will never pass on your CV/details without receiving prior permission from yourself.
INDLOW
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
Experience:
- Managing a team in an office: 2 years (required)
Work Location: In person
Reference ID: 56213
