Vacancies

Customer Service Advisor


Location: Mitcheldean
Salary: £25,880 - £26,500 a year
Job type: Permanent, Full-time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs within the financial services sector. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.

Responsibilities

  • Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
  • Utilise the CRM to manage customer interactions and maintain accurate records of communications.
  • Analyse customer feedback and data to identify trends and areas for improvement.
  • Collaborate with team members to enhance service delivery and support overall business objectives.
  • Assist customers with product information, account management, and transaction-related queries.
  • Maintain a thorough understanding of financial services products to effectively address customer needs.

Qualifications

  • Previous experience in a customer service role, preferably within the financial services industry.
  • Proficient in using CRM software.
  • Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Strong analytical skills to assess customer data and feedback for continuous improvement.
  • A proactive approach to problem-solving with a focus on delivering results.
  • Ability to work well under pressure while maintaining a positive attitude.

Join us in providing outstanding service that makes a difference!

Job Types: Full-time, Permanent

Pay: £25,880.00-£26,500.00 per year

Additional pay:

  • Performance bonus

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Employee mentoring programme
  • Free parking
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday
  • No weekends

Experience:

  • Customer service: 2 years (required)

Work Location: In person

Apply for this vacancy today


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