Location: Mitcheldean Salary: £25,880 - £26,500 a year Job type: Permanent, Full-time
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a keen ability to analyse customer needs within the financial services sector. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.
Responsibilities
Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner.
Utilise the CRM to manage customer interactions and maintain accurate records of communications.
Analyse customer feedback and data to identify trends and areas for improvement.
Collaborate with team members to enhance service delivery and support overall business objectives.
Assist customers with product information, account management, and transaction-related queries.
Maintain a thorough understanding of financial services products to effectively address customer needs.
Qualifications
Previous experience in a customer service role, preferably within the financial services industry.
Proficient in using CRM software.
Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
Strong analytical skills to assess customer data and feedback for continuous improvement.
A proactive approach to problem-solving with a focus on delivering results.
Ability to work well under pressure while maintaining a positive attitude.
Join us in providing outstanding service that makes a difference!